FAQ

Orders & Payments

• How can I order your products?
• What methods of payment do you accept?
• Why won't my payment go through?
• Where is my order confirmation email?
• Can I change or cancel my order?

Shipping

• Where do you ship from and to?
• How much does shipping cost and how long is it?
• Are there any other costs associated with my order delivery?
• What can I do if I enter the wrong delivery address?
• Where is my order? Has it been dispatched?
• My order tracking is not updating

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Refunds & Returns

• Can I exchange / return my physical order?
• What can I do if I make a duplicate order?
• I've received a faulty product, can you help?